The last decade has witnessed constantly changing public sector environments wherein revolutionary technologies are impacting on service design and delivery. In response, many of these organisations have recognised that they cannot function alone, with the exploitation of knowledge and building sustainable networks significantly reshaping economies across the EU and elsewhere (Brinkley, 2008). This has significant relevance to the context of Public Employment Service (PES) future workforce developments within and across Europe. The Strategic Framework for European Co-operation in Education & Training 2020 (European Commission, 2015) implicitly refers to the: acquisition of key competences by everyone’ (Objective 2) update and development over a lifetime of job-specific skills’ (Objective 3) and acquisition of all citizens of transversal key competences, such as learning to learn, a sense of initiative (Objective 4). With economic growth, active labour policies and the up-skilling of labour forces each key strategic aims across Europe, PES and their use of ICT and labour market information/intelligence (LMI) are increasingly expected to play an important role.