Ann Kershaw

Organization:  Department of Work and Pensions, United Kingdom

Lead for L&D for Work Services, supporting front line Jobcentre Advisory Services Teams and Employer Facing job roles. Extensive experience of senior and practitioner stakeholder engagement throughout the Work Services business area to understand the critical customer requirements relating to L&D. Worked collaboratively with operational colleagues to scope those requirements into a staged tactical and strategic approach to achieve immediate short term benefits and provide a platform to build a modernised, sustainable approach to support continuous development and digital confidence. Maximised buisness knowledge and subject matter expertise using a dedicated Task and Finish Group to inform recommendations for a successful launch of a Modern Advisory Services L&D brand underpinned by milestones for warranty and evaluation activity to inform ongoing continuous improvement activity. Accredited Lean Practitioner & currently on the Lean Expert routeway with lead responsibility for building and sustaining lean capability within Operational Learning Design.